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Go to the shopAt Inog Corp, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
Products may be eligible for return if:
- The item received is damaged
- The wrong product was delivered
- The product is expired or defective
To be eligible for a return:
- The request must be made within 7 days of delivery
- The item must be unused and in original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Skin care products
- Hair care products
- Wellness supplements
- Personal care items
Return Process
To initiate a return:
- Contact our support team with your order details
- Share images of the product if damaged or incorrect
- Our team will review and provide return instructions
Refund Process
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable unless the error was from our side
Exchange Policy
Exchanges are only available for damaged, defective, or incorrect products subject to stock availability.
Cancellation Policy
- Orders can only be cancelled before dispatch
- Once shipped, cancellation requests may not be accepted
